Challenges of Hospital Administration in new normal: Strategies to overcome

Abstract

Background: Two important stake holders namely doctors and nurses, plays an important role in patient satisfaction. Doctor will decide what treatment should be given to the patient depending upon the ailment, while how the treatment is given depends upon the nurses. During pandemic every step is taken care of the safety of the doctors, but not to that extent in case of safety of nurses and other employees. After pandemic or in the new normal nurses and other staff are not able to forget the agony during the pandemic while lead to change in their behavior. Hospital administration had to face many challenges including an increase in maintenance costs, an increase in turnover of employees; increased interference from media and government and decreased demand due to self-medication. The objectives of the paper are to identify the challenges for Hospital Administration ‘new normal’ and to identify the strategies to overcome these challenges.  Adequate number of reviews were done to identify the Hospital Administration challenges for ‘new normal’ and to identify the strategies to overcome these challenges including the role of neuroscience in understanding employee’ behaviour to adopt these challenges in this review paper. The identified challenges in ‘new normal’ are increased maintenance costs, low demand due to self-medication, increased interference of media and government in hospital administration, high turnover of nurses and other employees. Neuroscience plays a significant role in understanding employees’ behaviour and meeting the challenges with respect to employees. Understanding employees’ behaviour is crucial in the successful treatment of patients. Neuroscience helpsin understanding the employees’ behaviour, which will pave the way for successful adoption of ‘new normal’ challenges. In addition to the Hospital Administration should focus on the suggested steps to meet the challenges.