Patient Satisfaction And Service Quality In Hospital At Raipur

Abstract

This study identified the relationship between qualities of hospital service with Patient satisfaction. The study was conducted in Oct 2022l to Jan 2023 using a quantitative descriptive-correlational research design. Of the 100 respondents, the hospital service was said to be in good (36.7%) and very good (63.3%) quality with a p value of 0.037 (<α 0.05). There was a significant relationship between quality service and patient satisfaction (OR 2.591). The 5 dimensions of client service such as reliability, responsiveness, assurance, empathy, and appearance were significant (p <0.05) and was correlated with quality of hospital services (r=0.973).