ARTICAL The role of supply chain in healthcare quality service Among Jordanian public Hospitals

Abstract

Customer satisfaction and customer relationships are important com-ponent for government hospitals to enhance their service quality. By utilizing SERVQUAL theory, this study aimed to investigate the relationship between hospital supply chain management and health care quality service in Jordanian government hospitals. Participating in the survey were three hundred sixty-two managerial staff members from Jordan's 32 public hospitals employed in the supply chain management department. The accumulated information was first cleaned up using SPSS (version 21). After that, the hypothesized pathways in this investigation were tested simultaneously utilizing the partial least squares structural equation modelling (PLS-SEM) method and the bootstrap techniques. The analysis of all the data showed clearly that one of the independent variables that significantly impact service quality is the hospital supply chain. On the other hand, supply chain significantly affects the level of care that can be expected at government hospitals in Jordan. In addition, the findings of this research have real-world implications for patients and healthcare providers alike, as they illuminate the fundamentals of the connection between SC and hospital service quality within Jordan's public healthcare facilities, ultimately helping to mould a healthier and more prosperous future for Jordan.