Digital Banking in India: A Literature Review

Authors

  • Pooja Yadav
  • Dr. Anshika Prakash
  • Dr. Shivani Kampani

DOI:

https://doi.org/10.53555/sfs.v10i1.2219

Keywords:

Digital Banking, opportunities and challenges, customer’s satisfaction, digitalization

Abstract

This paper's abstract explores the difficulties banks have had integrating the latest developments in digital banking in India. It also gives a summary of these trends. The research highlights the possible benefits and risks associated with the emerging notion of digital banking within the Indian banking sector by employing analytical methods and secondary data. A smooth transition to digital banking is also suggested, and the study provides insights into overcoming these obstacles. In the end, the report envisions a time when digital banking in India becomes the preferred method of performing transactions in addition to being accepted. Many stakeholders are anticipated to gain from this research, including academics, professionals in the banking and insurance industries, financial advisors, and students and researchers who are curious about how digital banking is developing in India.

Author Biographies

  • Pooja Yadav

    Research Scholar, KR Mangalam University, Gurgaon

  • Dr. Anshika Prakash

    Associate Professor, School of Management & Commerce, KR Mangalam University, Gurgaon

  • Dr. Shivani Kampani

    Assistant Professor, School of Management & Commerce, GD Goenka University, Gurgaon

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Published

2023-01-21

Issue

Section

Articles