Evaluation Instrument of Learning Assessment Satisfaction Using Importance Performance Analysis

Abstract

Purpose: Prevention of the spread of Corona Virus Disease-19 (COVID-19) is changing public services and learning processes online. Learning activities are carried out online with various existing platforms. This is important to study to get an idea of whether the ongoing process meets overall student satisfaction. This study aims to evaluate the quality of learning assessment on student satisfaction using the Importance Performance Analysis (IPA) method.

Design/Methodology/Approach: This type of research is qualitative descriptive research. The data collection method uses a non-test method with a questionnaire instrument. The subjects of this study consisted of 2 validation tests and 174 students. Data analysis techniques using quantitative and qualitative analysis.

Findings: Based on the results of data processing on satisfaction evaluations of learning assessments that have been carried out using IPA, the level of conformity between expectations and reality is at 96%.

Conclusion: Of the 25 attributes used to measure the suitability of the level of satisfaction, there are 6 attributes that are in quadrant I of the Cartesian diagram. This means that, there are 6 attributes that are the main priority for improvement. Meanwhile, there are 4 attributes that are in quadrant IV which means "excessive". Thus, the level of satisfaction is higher than the existing expectations.