Impact Of Emotional Intelligence on Employees Performance In Higher Education Institutes: A Comprehensive Literature Review

Abstract

In this world of globalization, an organization must adopt different strategies in a well organized way in order to achieve its goal in an efficient way. Since employees are an integral part of any organization, so for an organization to grow the employees should work effectively and efficiently and for this different strategies are adopted in an organization. Though, the performance and effectiveness of an employee depends upon several factors like his / her educational qualification, job position, the financial support, etc. but the leaders have now started giving due consideration to Emotional Intelligence (EI) which is the key element for the success of any organization. For any organization now EI is considered to be an important element as far as skill and capability is concerned and an organization searches these factors in a leader and follower at workplace in order to tackle any changes in the environment and to gain organization commitment which will ultimately lead to organization’s success. Previous research has shown that Emotional Intelligence is one of the important factor besides other factors for organizational commitment and there is a strong relationship between emotional intelligence and employee performance which leads to organizational commitment. Hence, if an employee scores high in EI then higher will be his / her performance and commitment towards organization. Employees with high Emotional Intelligence (EI) are proven to be more successful at workplace, because they are able to understand their emotions and are able to behave in a particular situation in that way.

In this study, impact of emotional intelligence (EI) on employee's performance in various higher education institutes has been investigated and the gap in the existing literature of Emotional intelligence has been identified. Assessing the reviews and analyses presented in this paper, it is expected that this review can be further referred in the new studies for the understanding of effect of emotional intelligence on organizational commitment. This study may also be beneficial for managers/ leaders to recognize diverse factors which influence the performance of employee.