The Supply Chain Management Practices And The Operational Performance: Moderating Role Of Practice Of Users.

Abstract

The competition between organizations now includes even the distribution carried out by firms for fair price. This research investigates the types and the variations between supply chain management (SCM) practice and operational performance. Hence this study was aimed at investigating the relationship between SCM practice and organizational performance. The research focused on industrial firms in Jordan. The research applied the theory parts, which are the affected 5 factors (components) that support cooperation between the factors to improve activities in SCM such as; customer relationship, postponed, operational performance, integration of technology, information sharing. Further, the research aims at classifying and identifying trends across these distinct studies. The research started by classifying the various variables of components which are: the matrix of supply chain integration, complexity management, aligning strategy, IT information and operational performance, in addition to customer relationships and supply collaboration.  Data was collected from employees in industrial firms in Jordan. There were 327 respondents. A structural equation was utilized to obtain and analyze the data. Results of the study indicated that 5 factors have an effect on SCM practice. The results suggest that SCM practice, has a significance positive relation with the 5 factors from the sample. The research emphasized that the cooperation between these factors improve SCM. Also, it was argued in the research that SCM practice should be implemented as an integrated system with other factors, to improve the operational performance in these firms