Quality of Public Services in E-Court and E-Litigation in Judicial Institutions in the Supreme Court of the Republic of Indonesia

Abstract

The purpose of this study is to find out the quality of public services in e-court and e-litigation in judicial institutions at the Supreme Court of the Republic of Indonesia. This study uses the analysis of the quality of public services from Mary Gottwald. The results showed that the novation carried out by the judiciary at the Supreme Court of the Republic of Indonesia through e-court and e-litigation was realized to meet public expectations in improving the quality of judicial services. After its implementation, the quality of e-court and e-litigation should be measured. The quality of public services in e-Court and e-Litigation in the Judicial Environment of the Supreme Court of the Republic of Indonesia as a reflection of the relationship between government services can at least be shown by several indicators based on Mery Gottwald's opinion which include Economic Efficiency and Savings, Effectiveness, Accessibility, Public Acceptance, Justice, and relevance.